Bureau of Customs (BOC) is recognized by the Civil Service Commission-Contact Center ng Bayan (CCB) as one of the Top 10 government agencies with the highest complaints resolution rate from Fiscal Year 2014 to 2021.

The CCB is one of the Philippine government’s main feedback mechanisms that serve as the Filipino citizen’s direct line in providing feedback on the efficiency of government service delivery. Its establishment supports the implementation of Republic Act No. 9485 or the Anti-Red Tape Act, and its amendment, Republic Act No. 11032 or the Ease of Doing Business Act and Efficient Government Service Delivery Act of 2018.

As one of the CCB’s key partners, BOC, through the Customer Assistance and Response Services (CARES), has efficiently processed complaints received through the said channel. From 2014 to 2021, BOC resolved 517 complaints out of 542 received by the agency, posing a resolution rate of 95.39 percent.

Guided by this recognition, BOC assures the public that it will continue to work closely with its partner agencies to ensure that services are efficiently delivered to the public through further improving its customer relations while developing ease of doing business.