WHAT IS A SCAM?

A scam is a deceptive scheme or trick used by unscrupulous individuals to cheat a victim out of something, especially money.

How Does a Love Scam Work?

• A Scammer creates a fake profile to court victims online. 
• The relationship and trust between the scammer and victim develop at a fast pace.
• The scammer asks his/her victim for money and will vanish after receiving it. 

HOW CAN I SPOT A SCAM?

Scammers may PRETEND to be someone you know.

           They may pose as a family member, a friend, a lover, or a government employee. They may even use names of employees from the Bureau of Customs (BOC) to lure victims.

Scammers will say that a PACKAGE IS ARRIVING for you.

• They will say that you are in trouble with the BOC, and they will ask you to pay a certain amount of money to resolve the issue.
• They will say that someone from the airport is holding your package, or the sender is being held at the BOC.
• Scammers will ask you to keep the a transaction secret. 
• Most often, they will pretend to be your LOVER and manipulate your EMOTIONS 

1. Scammers will PRESSURE you to act immediately.

• They will inform you that it is urgent; forcing you to act before having the time to think.
• They will send fake images and tracking details that are searchable in their fabricated websites to deceive you that there is a package arriving for you.
• They will threaten to sue and have you arrested.

1. Scammers will tell you to PAY through unauthorized channels

They will insist that you pay by sending money through money transfer/money remittances companies such as GCASH, or via personal BANK accounts.

HOW CAN I AVOID BEING SCAMMED?

1. Never provide any personal information to anyone you virtually meet on social media or dating apps.
2. Never send a payment to someone you do not personally know.
3. Always ask for valid receipts, tracking numbers of packages, company names, and other documents to check with the BOC.
4. If still in doubt, you may send us an email at boc.cares@customs.gov.ph or visit the nearest BUREA OF CUSTOMS office in your area. 

You may use these links to verify:

For PARCELs              https://parceltracking.customs.gov.ph/kiosk.php

For COURIERs           https://www.dti.gov.ph/konsyumer/accredited-seafreight-forwarders/

A FRIENDLY REMINDER FROM THE BOC:

The Bureau of Customs is the sole authority in assessing duties, taxes, and other charges on all parcels. A parcel (<- for verification pls) may only be paid or collected through Accredited Agent Banks (AAB), Postal Money Order (Postal Office), or directly to a BOC Cashier upon pick up or prior to its delivery.

TO REPORT or FILE A COMPLAINT:

Coordinate with the following agencies:

🚨 𝗣𝗡𝗣’𝘀 𝗔𝗻𝘁𝗶–𝗖𝘆𝗯𝗲𝗿𝗰𝗿𝗶𝗺𝗲 𝗚𝗿𝗼𝘂𝗽 🚨

OFFICE ADDRESS:

Anti-Cybercrime Group Building

Col. Lagman St., Bagong Lipunan Camp Crame,

Quezon City, Metro Manila, Philippines 1100

CONTACT NUMBERS:

Complaint Action Center / Hotline: 09985988116

Tel: +63 (02) 414-1560

Fax: +63 (02) 414-2199

Facebook: https://www.facebook.com/anticybercrimegroup

Email: pnp.anticybercrimegroup@gmail.com

infoacg@pnp.gov.ph

🚨 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗳 𝗝𝘂𝘀𝘁𝗶𝗰𝗲 – 𝗢𝗳𝗳𝗶𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗖𝘆𝗯𝗲𝗿𝗰𝗿𝗶𝗺𝗲 🚨

OFFICE ADDRESS: Office of the Cybercrime (OOC) 3rd Floor, De Las Alas Bldg. Department of Justice P. Faura St., Ermita Manila

CONTACT DETAILS: 

Telephone Number: 526-2747/521-8345

DOJ Website: www.doj.gov.ph

E-mail: cybercrime@doj.gov.ph