As part of its commitment to strive towards a modernized and a world-class Customs Administration, the Bureau of Customs will establish Quality Management Units (QMU) in all its 17 collection districts to guarantee the continuity and success of the International Organization for Standardization (ISO) 9001:2015 Quality Management System (QMS) activities in each port. This is in accordance to Executive Order No. 605, s. 2007, mandating all government agencies to be ISO-aligned.

The QMU will ensure that the ports and its subports are compliant to the existing statutory laws, rules, and regulations of the BOC and other regulatory agencies and are conformant to the ISO 9001:2015 QMS – Requirements Standard. Furthermore, the QMU will establish audit programs for the ports, including its subports and will be providing updates and reports for respective District Collectors and the Commissioner.

The implementation of the QMU will provide a systematic and disciplinary approach in the evaluation and improvement of the Internal ISO 9001:2015 QMS of certified ports and guarantee the continuity and success of its related activities. In addition, it will also ensure the appropriate execution of corrective actions on administrative and operational deficiencies, as well as provide the Interim Internal Quality Management Office (IIQMSO) reports and updates on the Collection Districts’ QMS.

At present, 7 (seven) ports and offices have already been awarded with ISO 9001:2015 certifications and BOC-Port of Davao and subport Iligan are due to attain ISO certifications on December 15 and December 20, respectively, bringing the number of ISO-certified ports to 9 (nine). The rest are in various stages of ISO compliance.

Under the leadership of Commissioner Rey Leonardo B. Guerrero, the BOC continues its holistic reformation towards becoming a more progressive agency that provides quality government service.