The Bureau of Customs (BOC) has outlined the procedures for processing duty drawback claims through the issuance of Customs Memorandum Order (CMO) No. 16-2023, in accordance with Customs Administrative Order (CAO) No. 4-2019.

This order aims to provide comprehensive guidelines for the application, processing, approval, and payment methods related to Duty Drawback claims. It shall cover all claims for Duty Drawback filed pursuant to Sec. 900 (A) to (C) of the CMTA and all claims for Duty Drawback previously filed with the Department of Finance’s One-Stop-Shop Inter-Agency Tax Credit and Duty Drawback Center (“CENTER”) in view of Administrative Order (AO) No. 04, s. 2023 issued by the Office of the President transferring the processing to the Bureau of Customs.

Claims for duty drawback shall be processed, generated, and released within sixty (60) to one hundred twenty (120) days following the receipt of properly completed claims and validated supporting documents.