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24 April 2024, 07:58 AM

BOC Institutionalizes the Establishment of Customer Care Centers

June 30, 2022

To establish a modernized customer service center that will provide services in conjunction with the Bureau’s modernization projects, the Bureau of Customs issues Customs Administrative Order (CAO) No. 04-2022 entitled “Institutionalizing Transparency in Delivery of Services Through the Establishment of the Bureau of Customs Customer Care Centers (CCCs)”.

The CCC shall refer to a modern service center that will provide services such as centralized document receiving and releasing, information area for inquiry and other general concerns, payment center, pass control, and other Customs Services.

All Collection Districts and its Sub-ports shall establish a CCC composed of the Supervising Public Relations Officers, Assistant Head, Document Receiving Officer, Document Releasing Officer, Document Sorting Officer,  Document Distribution Officer, and Client Service Specialist, National Collecting Officer, Pass Control Officer, and other customs officers. The CCC shall be under the direct supervision of the District Collector of the Port.

The CCC shall operate from 8:00 A.M. to 5:00 P.M., Monday to Friday, in compliance with existing rules and regulations on working hours.

For more information, the CAO may be accessed through this link: https://customs.gov.ph/wp-content/uploads/2022/06/CAO-04-2022-Intitutionalizing-Transparency-In-Delivery-of-Services-Through-CCCs.pdf

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