The Bureau of Customs (BOC), led by Commissioner Bienvenido Y. Rubio, is prominently showcased in a recent publication by the World Customs Organization (WCO) for its commitment in fostering professionalism and excellence among its personnel, resulting in significant achievements in trade facilitation and customs performance.

In the 69th issue of Asia/Pacific Customs News, Commissioner Rubio is commended for his outstanding leadership, which has revitalized the BOC workforce, prioritized employee development, and consistently driven enhancements in performance. These efforts have led to the delivery of high-quality services, earning accolades for the Philippines in the World Bank and United Nations surveys on trade and customs operations.

According to the 2023 World Bank Logistics Performance Index (LPI), the Philippines has ascended 17 places to the 43rd position out of 139 countries in trade facilitation and customs performance. Additionally, the country secured the 2nd position in the United Nations (UN) Global Survey on Digital and Sustainable Trade Facilitation among Southeast Asian Nations.

The Asia Pacific article also highlights the Bureau’s noteworthy accomplishment in obtaining 23 International Organization for Standardization (ISO) 9001:2015 Quality Management System (QMS) certificates for significant customs core processes in June 2023. Furthermore, the 11 Customs Collection Districts have received ISO QMS certification, while others are actively working to meet the standard’s requirements.

In its pursuit of a dedicated and skilled workforce, the BOC has fortified its human resources through comprehensive capacity-building programs outlined from the outset. For instance, Commissioner Rubio has prioritized “Employee Welfare and Development” as part of his programs, underscoring the commitment to employee well-being to enhance the overall quality of work.

“Our employees will propel the Bureau’s essential programs, including our modernization efforts. Ongoing workplace reforms aim to optimize their performance while upholding principles of transparency and integrity,” stated Commissioner Rubio.

Expressing gratitude to WCO Asia/Pacific Customs News for the feature, Commissioner Rubio remarked, “It is truly an honor to be showcased in your magazine. I extend the Bureau’s sincerest gratitude to the executives and all those involved in the publication. We will remain dedicated in nurturing our workforce, enhancing our services, and ensure a more effective and efficient customs administration for the future.”