BOC Launches Call Center Hotline Service

True to its commitment to innovate its services, the Bureau on May 07, 2021, formally launched its enhanced BOC-Call Center hotline through a partnership with Digital Minds BPO Services Inc. 

The partnership is a result of the Bureau’s identification of some key areas in the present customer assistance set-up which need improvements such as call management, call monitoring, call storage, and IVR systems.